Mobile banking and financial inclusion : the regulatory lessons

Mobile banking is growing at a remarkable speed around the world. In the process it is creating considerable uncertainty about the appropriate regulatory response to this newly emerging service. This paper sets out a framework for considering the design of regulation of mobile banking. Since it lies at the interface between financial services and telecoms, mobile banking also raises competition policy and interoperability issues that are discussed in the paper. Finally, by unbundling payments services into its component parts, mobile banking provides important lessons for the design of financial regulation more generally in developed as well as developing economies.Banks&Banking Reform,Access to Finance,Emerging Markets,Debt Markets,Technology Industry

Mobile banking and financial inclusion: The regulatory lessons

Mobile banking is growing at a remarkable speed around the world. In the process it is creating considerable uncertainty about the appropriate regulatory response to this newly emerging service. This paper sets out a framework for considering the design of regulation of mobile banking. Since it lies at the interface between financial services and telecoms, mobile banking also raises competition policy and interoperability issues that are discussed in the paper. Finally, by unbundling payments services into its component parts, mobile banking provides important lessons for the design of financial regulation more generally in developed as well as developing economies. --Banking,Regulation,Microfinance,Payments System,Mobile Money

Assessment of Today’s Mobile Banking Applications from the View of Customer Requirements

Mobile banking is a subset of electronic banking which underlies not only the determinants of the banking business but also the special conditions of mobile commerce. This paper analyzes customer needs and expectations from the mobile applications’ view and from the banking view in order to derive a defined set of requirements. Based on these results, existing mobile banking applications are assessed. Their major shortcomings are explained, opportunities for their improvement are shown and the impact of upcoming new technology is discussed. The outcome of the paper is a defined set of customer requirements to mobile banking applications, the identification and assessment of four standard types of current mobile banking applications and an explanation of major failure reasons along with opportunities for their improvement.

The ProCard mobile banking system

The mobile banking involves the use of some mobile telecommunication devices (such phones or PDAs - Personal Digital Assistants) in order to complete, in a secure manner, banking transactions (like payments, transfers, account information and so on). It doesn't matter where the user is physically located. Also, the hour when the services are requested is not important anymore, because, thanks to the internet banking, the offices are virtually opened 24 hours per day. The ProCard system represents a suite of applications used to perform mobile banking. It was intended to be a universal solution that allows EFT, Internet and mobile banking in a single package. No special software or hardware is requiredInternet banking, mobile banking, electronic transactions, electronic funds transfer, mobile terminal, PDA, SSL, parallel processing, grid networks, clusters of workstations, grid processing.

Mobile banking in Asia

Technology has transformed the banking industry with the introduction of mobile banking services that offer unprecedented convenience and accessibility to customers. This Asia Focus report describes the various approaches to mobile banking in Asia, and examines how particular countries have addressed regulatory issues.Payment systems ; Electronic funds transfers

Facilitating Cross-Border Mobile Banking in Southern Africa

The use of mobile banking is an increasingly important component of national and regional economic development in Southern Africa. Mobile banking can help bring the large unbanked population into the formal financial sector, and can facilitate cross-border trade by easing the difficulty for small businesses and traders to make financial transactions. For mobile banking to reach its full potential in Southern Africa, however, African governments must establish more efficient regulatory frameworks and implement well-designed pilot programs to gain more insight into the challenges facing a full rollout of mobile banking.Mobile Banking, South Africa, Africa, development, trade, small-business, regualatory framework, pilot program, money, access to banking

Africa Economic Brief - Mobile Banking in Africa: Taking the Bank to the People

KEY ISSUES • Mobile telephony penetration in Africa has increased exponentially from less than 2 million subscribers in 1998 to over 400 million in 2009. • Mobile banking offers an opportunity to serve the “unbankedâ€: only 20 percent of African families have a bank account. • Mobile banking is staging a true “revolution†in access to finance. A mobile phone can serve as: a virtual bank card; a point of sale terminal; an ATM; an internet banking terminal. • Mobile banking offers more opportunities for partnerships between banks, non-bank financial institutions; mobile telephony enables MFIs and IFIs to increase access to finance, especially in rural areas for households and SMEs

Evaluasi Mobile Banking Dengan Pendekatan Use Questionnaire Dan Importance Performance Analysis

Mobile banking merupakan suatu layanan perbankan yang dapat diakses langsung oleh nasabah melalui handphone dengan menggunakan menu yang sudah tersedia di Subcriber Identity Module Card (SIM Card) atau biasa dikenal dengan Menu Layanan Data atau SIM Toolkit. Kebanyakan dari pelanggan, terutama pada nasabah bank menginginkan suatu pelayanan yang bersifat sederhana dan praktis. Fokus penelitian ini adalah untuk mengetahui kelebihan dan kekurangan mobile banking yang rasakan oleh pelanggan (nasabah). Dan untuk mengetahui indikator apa saja yang perlu ditingkatkan agar lebih meningkatkan kualitas dari mobile banking. Dalam hal ini adalah pengguna mobile banking DIGI by bank bjb. Metode yang digunakan adalah use questionnaire dan Importance Performance Analysis. Hasil dari penelitian ini menunjukkan prioritas utama prioritas utama peningkatan mobile banking DIGI by bank bjb yakni variabel aplikasi mobile banking DIGI by bank bjb mudah dioperasikan, variable tampilan warna pada mobile banking DIGI by bank bjb enak dilihat tidak membosankan, variable tampilan menu dalam aplikasi mobile banking DIGI by bank bjb mudah dikenali, variabel halaman aplikasi mobile banking DIGI by bank bjb mudah dicari, variabel aplikasi mobile banking DIGI by bank bjb yang ada mudah dibaca, variabel simbol-simbol gambar aplikasi mobile banking DIGI by bank bjb mudah dipahami, variable pada aplikasi mobile banking DIGI by bank bjb mudah mengakses informasi produk yang ditawarkan, variabel spesifikasi produk pada aplikasi mobile banking DIGI by bank bjb yang ditawarkan sesuai dengan kebutuhan, variabel aplikasi transaksi pembayaran yang tersedia pada aplikasi mobile banking DIGI by bank bjb mudah diakses dan menu dan tampilan halaman aplikasi mobile banking DIGI by bank bjb mudah diingat. Item ini harus segera ditingkatkan oleh pengelola untuk memenuhi harapan penggun

APPLYING TECHNOLOGY ACCEPTANCE MODEL TO ANALYZE MOBILE BANKING USER OF BANK BCA

The percentage of mobile banking users in Indonesia is still low compared to internet users and mobile users. While mobile banking has several features, the users will have more productivity and benefits if they use it and also mobile banking because digital finance can increase Indonesia\u27s gross domestic product and reduce financial service costs. This phenomenon can cause Indonesians to be unproductive and hinder Indonesia from achieving maximum state profits. Five factors are predicted to be factors that can influence the interest of mobile banking users. Factors are represented by using the Technology Acceptance Model (TAM) Theory which contains perceived usefulness (PU), perceived ease of use (PEOU), perceived credibility (PC), computer self-efficacy (CSE), perceived financial cost (PFC) and behavioral intention (BI). The purpose of this study is to influence behavioral intentions and increase BCA Mobile banking users in Indonesia. Cross-sectional data were collected by conducting an online survey questionnaire containing 25 items completed by 385 respondents. Perceived usefulness, computer self-efficacy, and perceived financial cost have a positive influence on behavioral intention whereas perceived ease of use and perceived credibility do not have a positive influence on behavioral intentions. From these results, the company suggested to maintain the ease of learning of mobile banking, mobile banking compatibility, and the good value provided by mobile banking, improve mobile banking features, clarity of mobile banking interactions, mobile banking security, provide more support to help customers experiencing difficulties in using mobile banking, and reduce the cost of using mobile banking. Keywords: Analyze, Mobile Banking, SPSS, TA